1. What is Sapil?
Sapil is a modern headwear brand focused on premium-quality hats designed for everyday style, comfort, and durability. Our collections blend clean design with practical wearability, made for people who care about how they show up.

2. Do you offer nationwide or worldwide shipping?
Yes. We offer nationwide shipping, and selected international shipping options may be available. Shipping availability and costs are calculated at checkout based on your location.

3. How long does delivery take?
Orders are typically delivered within 4–8 business days, depending on your city and product availability. Once your order is dispatched, tracking details will be shared with you.

4. What payment methods do you accept?
We accept major payment options including credit/debit cards, bank transfers, and other secure online payment methods available at checkout.

5. Can I change or cancel my order after placing it?
Orders can be changed or canceled within a short window after confirmation. If you need an update, contact our support team immediately so we can assist before dispatch.

6. What is your return and exchange policy?
We accept returns or exchanges within 30 days of delivery, provided the hat is unused, unworn, and returned in its original condition and packaging. Items showing signs of wear may not be eligible.

7. How can I contact Sapil customer support?
You can reach our support team through the Contact Us page on our website or via our official customer support email.

8. Is my personal and payment information secure?
Yes. We use encrypted payment gateways and strict privacy safeguards to ensure your personal and payment information remains protected.

9. Do you offer discounts or promotions?
Yes. Sapil runs seasonal offers and limited-time promotions. Subscribe to our updates or check our homepage to stay informed.

10. How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS, allowing you to follow your delivery in real time.